FREQUENTLY ASKED QUESTIONS



Q: How do I know I need Chamisa?

A: This is the number one question that people ask us. There are a lot of different symptoms that necessitate the use of Chamisa. Please click here for a comprehensive list of symptoms.

Q: My computer turns on, then turns off, then turns on, then turns off again. Can Chamisa fix this?

A: The short answer to this is no. When this happens, your computer is in what they call a "boot loop." In order for Chamisa to work, you must be able to access your desktop at minimum. In order to use the downloadable version of Chamisa, you also need internet access. If no internet access is available or your computer is too sick to access the internet, then a retail version is available here.

Q: Will Chamisa work on my XP computer?

A: Chamisa will repair any Windows based computer running XP, Vista, or Windows 7. In the very near future Chamisa will also run on Windows 8.

Q: How long will Chamisa take to repair my computer?

A: In most cases, Chamisa will run in 5 to 7 hours. There are cases where it may finish in as few as 2 hours and others may take up to 24 hours. If for some reason, after 24 hours Chamisa is still running, you can contact our Technical Support Division 24 hours a day at
706-782-0065

Q: If my computer is too sick even for Chamisa, what can I do?

A: Chamisa's team of expert technicians can help you via the phone and even remote in to your computer to solve most issues. We also have a computer repair facility just for those rare instances that may require your computer to be physically in a shop.. Please check out our repair facility here.

Q: Will Chamisa continue to protect my computer after it has repaired it?

A: No, Chamisa is a computer repair software that removes itself from your computer once it has finished running. It is very important that you continue to run an updated version of whatever anti-virus software you choose. Chamisa only repairs what is broken by viruses that have slipped by your anti-virus software.

Q: What is the difference between a virus and malware?

A: Malware is any piece of bad software, like viruses, worms, spyware and Trojans. Basically, malware is an all encompassing term for malicious items that infect your computer. Please visit our malware definitions here.

Q: Is Chamisa hard to use?

A: We have designed Chamisa to be so easy even the most technically challenged individuals can use it. Once you download and agree to the user terms, it only takes one click of a button to run Chamisa. Chamisa was built so all of the scans and system updates are done in the background.

Q: Will Chamisa hurt my computer?

A: Chamisa is a very powerful computer repair tool. We have taken every precaution to insure damage is not done to the user's computer. That being said, just like side effects from prescription medications there's always that one in million chance something could happen. The Chamisa team works very hard to ensure that in the rare event a problem does arise; those issues are handled as a top priority.